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Frequently Asked Questions - Answers

What are your response times?

We understand that no-one likes to be kept waiting so when you make an enquiry of Promobox, we will respond quickly.

At the very latest we will get back to you with an initial acknowledgement of your enquiry and any questions relating to it within half a day. We will always aim to come back to you with a quote within 24 hours, if possible. If this is not possible (for example, we may need to get an up-to-date price from one of our factories overseas which may be close for a holiday) we will advise you on the progress of your enquiry and when you are likely to get an answer.

More often than not it will be sooner, but these are our minimum undertakings. As always, if you need information quicker still, talk to us. We will make every effort to meet your deadline if we can.

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